Shipping & Payment
It takes 2 to 5 working days to deliver an order. We always aim to deliver within 48 hours but sometimes it can take a day or two longer, especially when we run out of stock and have to wait for delivery from suppliers. However, we will inform you if a product is out of stock or remove it from the website if it takes long to restock. If you have any questions about your order, please feel free to contact us on 055-3445388 or firstname.lastname@example.org.
Free shipping eligibility
Dubai - Orders of AED 100 or above qualify for free shipping in Dubai. A flat shipping rate of AED 20 is applicable on orders below AED 100.
Abu Dhabi, Sharjah, Ras Al Khaimah, Al Ain, Fujairah, Umm Al Quwain - Orders of AED 700 or above qualify for free shipping. A flat shipping rate of AED 100 is applicable on orders below AED 700.
Bulky products shipping
Shipping cost for large aquariums, rocks, wood and other hardscape products weighing over 20 kilograms will be invoiced separately after confirming with you first. This will be decided on a case-to-case basis.
We accept online payments as well as cash on delivery.